Shipping policy
At NowTrendVault, we aim to provide a clear and reliable delivery experience. NowTrendVault currently ships to customers within the United States.
Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary by product and fulfillment location. Processing times and estimated delivery information may vary by product and fulfillment location and will be shown on the applicable product page or at checkout when available.
Orders are generally processed during business days, excluding weekends and applicable holidays.
Shipping & Delivery
Available shipping options, estimated delivery times, and applicable shipping charges are shown at checkout based on your delivery address.
Delivery times may vary depending on the product, fulfillment location and carrier. Delivery estimates are provided as a guide and are not guaranteed delivery dates. Actual delivery times may be affected by factors outside our control, including carrier delays, weather, holidays, incorrect or incomplete address information, and other unforeseen circumstances.
For this reason, please allow additional time when ordering for a specific event or deadline.
Shipping Rates
For eligible U.S. orders below $50, Standard Shipping is $4.99.
Eligible U.S. orders of $50 or more receive free Standard Shipping.
Express Shipping is $15 with an estimated delivery time of 1–2 business days when available at checkout.
Standard delivery is estimated at 10–20 business days. Delivery estimates are guides and are not guaranteed delivery dates.
Available shipping options and rates may vary depending on the product, package size, fulfillment location, and delivery address. Final options and charges are shown at checkout.
Order Tracking
Once your order has been shipped, we will provide tracking information when tracking is available.
Please note that tracking information may take some time to become active after an order has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact our customer support team and include your order number.
Shipping Delays
While we work with our fulfillment partners and carriers to process orders promptly, delivery delays can occasionally occur.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the relevant information and available options.
If an order cannot be shipped within the timeframe communicated to you, we will handle the delay in accordance with applicable consumer protection requirements.
Incorrect or Incomplete Address
Please make sure your shipping information is complete and accurate when placing your order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs or other limitations may apply.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
Missing or Lost Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate.
If you still cannot locate your package, contact us with your order number and tracking information so we can assist you.
Contact Us
For shipping-related questions, please contact:
Email: support@nowtrendvault.com
Please include your order number whenever possible so we can assist you more efficiently.
We aim to respond to customer inquiries within 1–2 business days.